General Terms and Conditions of the Ayurveda Centrum Lawrence Hill Paradise Hotel, Hikkaduwa Sri Lanka:

Reservation and Payment

Once you have sent your reservation request in writing, you will receive a booking confirmation, which will come into effect upon receipt of an advance payment of 30% of the total price of your cure. The payment of the balance is to be settled by bank transfer to our account at least 30 days before the start of your cure without a further prompt from Ayurveda Centrum Lawrence Hill Paradise. Any special agreements are only valid, if they are listed in the booking form and have been confirmed in writing by Ayurveda Centrum Lawrence Hill Paradise

Cancellation

In case of a cancellation or a No-Show a cancellation fee applies. The flat cancellation fees are as follows: 20% of the total sum up to 30 days before the start of the cure, 25% from the 29th day to the 22nd day, 40% from the 21st day to the 15th day, 70% from the 14th day to the 8th day and 90% from the 7th days to the 1st day before the start of the cure. From the commencement day of the cure or for a No-Show, a cancellation fee of 100% of the total sum applies. Therefore we recommend that you take out a travel cancellation insurance.

Services and Liability

Please refer to the specification of our services for a description of the assured services. We would like to explicitly state that the individual cure treatments which can be considered appropriate for you, will be prescribed exclusively by the attending Ayurveda Doctor according to your doshas and the current state of your health. It is not possible to make a reclaim for any treatments, which the doctor considers inadvisable for you. Our cure programme serves as preventative health care and is not a substitute for a hospital stay to treat an acute ailment. We do not treat any contagious diseases! With your booking you warrant that you are not suffering from a contagious disease! Please note that an Ayurveda cure will not be conducted during pregnancy. There is no liability- or warranty claim, except for cases of willful intent or gross negligence. The doctor’s instructions must be followed. We do not grant refunds for services that are not utilised. In the case of a justified organisational need on the part of the hotel, the guest agrees to change the room originally occupied once during the stay.

Sri Lanka has its own distinct approximately 4000 year-old Ayurveda tradition with regards to treatments and medicine production, which is not completely congruent with the ayurvedic treatments in Europe or India. We are unable to assume liability for any annoyance caused by characteristic local or country-specific noises or odours.

Entry Formalities

You are responsible for the compliance with regulations concerning passport, visa, customs and vaccinations.

Dissent during the Cure

You are obliged to notify us of any impairment of performance and to inform us about the shortcoming, so that we can remedy this as quickly as possible during your stay.

Arrival and Departure

You room is available from 2pm on the day of arrival and until 11 am on the day of your departure.

Place of Jurisdiction

The registered seat of the company is Hikkaduwa/Sri Lanka. The place of jurisdiction is Galle, Sri Lanka.